Tutorial:Troubleshoot Client

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Because not every system is the same, various problems can occur with the alt:V client. The first thing you should check if your system is meeting the Minimum Requirements, after that you should continue with the rest of this article. If nothing in this article helped, you can try to get help in our Discord.

Minimum Requirements

Because alt:V is using additional technologies, we have a little bit higher Minimum Requirements, than GTA V itself. If your computer doesn't fulfill this requirements, you can still try to run alt:V but the chances are high that some problems will occur.

OS:         Windows 10 64 Bit
Processor:  Intel Core i5 3470 @ 3.2GHz (4 CPUs)/ AMD X8 FX-8350 @ 4GHz (8 CPUs)
Memory:     8 GB RAM
Graphics:   NVIDIA GTX 660 2GB / AMD HD 7870 2GB
Storage:    SSD for OS and Game

Basic Steps

  1. You need to have Singleplayer launched at least once.
  2. Try Running as Admin
  3. Add an exception to your Anti-Virus for alt:V (This Includes Windows Defender).
  4. Avast is even blocking alt:V if you whitelist it!
  5. Ensure alt:V is installed in a directory that is not your Desktop, not your GTA:V Directory and the path does not include any special characters.
  6. Make sure Visual C++ 2015-2019 Redistributeable is installed. Downloadlink
  7. Only use ASCII Characters in your alt:V Path.
  8. Keep Pathing short for alt:V ie. D:/altV
  9. Don’t use Windows 7. Install Update KB2670838 if you really want to try Windows 7.
  10. If the Steam version is stuck on "Load alt:V Client", try killing the Steam process(es). (Also try and remove Steam from autostart.)

Known Problems & Solutions

RageMP is starting

This happens when RageMP was installed in the GTA directory. You can install it afterwards in a seperate folder.

  1. Go to your GTA directory.
  2. Delete all RageMP files and folder from it.

Steam or Steam Version is launched

This steps are only for Rockstar Games Launcher and Epic Games Versions

  1. Go to your GTA directory
  2. Delete steam_api64.dll from GTA directory

FPS Problems

  1. Launch Singleplayer
  2. Go to Graphics Settings
  3. Set MSAA to Off

Webview not working

If you are stuck under the world after launching alt:V or see a grey world (Picture), then the webview from alt:V and GTA V aren't rendered on the same GPU. This can be solved by forcing Windows to render altv.exe, cef/altv-webengine.exe and gta5.exe on the same GPU. Here are some examples how this can be achieved:

For Laptops preferrably

  1. Press "Windows + R" on your Keyboard
  2. Enter "ms-settings:display-advancedgraphics" in the window which appeared
  3. Click on OK
  4. Click "Search" and select "altv.exe", "altv-webengine.exe"and "gta5.exe" one after another
  5. Select "Options" and select "High Performance" for both programs

NVIDIA Graphics cards

  1. Open NVIDIA Control Panel
  2. 3D Settings
  3. Manage 3D Settings
  4. Program Settings
  5. Add "altv.exe", "altv-webengine.exe"and "gta5.exe"
  6. Select the same graphics card for the Feature "OpenGL rendering GPU" for both programs.

AMD Graphics cards

  1. Right-Click on Desktop and select AMD Radeon Settings
  2. Select System
  3. Select Switchable Graphics
  4. Add "altv.exe", "altv-webengine.exe"and "gta5.exe" and select "High Performance"
  5. More detailed description can be found here